A major regional financial institution trusted Andes Development to radically transform how it manages critical customer information. The project consisted of building a 100% serverless platform for uploading, storing, and managing records in the cloud — a milestone in the financial sector's digital transformation and a drastic optimization of the bank's resources.
// The challenge
The institution handled customer records on paper — a slow, costly, error-prone process. Documents could only be pulled through a formal request, creating significant bottlenecks:
- Operational Inefficiency Record intake and verification processes that took up to 10 days, creating bureaucratic delays and excessive manual workloads for administrative staff.
- High Logistics Costs Massive, recurring spending on physical materials (paper, folders, staples, courier pouches), custody of historical documents, labor, transportation, and fuel.
- Risk and Accessibility Documentation vulnerable to loss or physical deterioration, plus serious difficulty running dynamic searches or quick audits for the risk teams.
// The technology solution
Andes Development designed and built a platform powered entirely by Amazon Web Services (AWS) infrastructure, guaranteeing high availability, bank-grade security, and a strictly pay-per-use model.
- Serverless and Microservices Architecture AWS Lambda sits at the heart of the platform, running code without provisioning servers, alongside API Gateway to manage secure access for the internal and external systems that feed records automatically.
- High-Performance Storage and Databases Amazon S3 safeguards the digitized files with extreme durability and no storage limits, paired with DynamoDB for guaranteed 10ms database response times and CloudSearch for advanced indexing.
- Dynamic Structure and Traceability We built an architecture that lets the bank self-administer the platform — creating record segments by product and logging specific events like document uploads, modifications, deletions, and archiving.
- Proactive Monitoring and a Self-Service Frontend CloudWatch logs system events in real time, flagging anomalies before users ever report them, complemented by a control panel hosted on AWS Amplify for tracking and manual uploads.
// Results and key wins
The new platform exceeded its operational and financial goals, delivering transformative impact at both the financial group and environmental level:
-
+$250k
In direct savings on materials, logistics, and custody of historical records. -
0 Days
Record intake time, down from 10 days to same-day. -
Award-Winning
Winner of a prestigious 2022 corporate award in the Digital Transformation category.
// Conclusion
This document manager is a compelling success story of how adopting cutting-edge cloud technology can revolutionize traditional banking. The serverless architecture didn't just slash infrastructure costs (keeping them under $800 a month) and free up staff for higher-value work — it also delivered massive environmental impact by cutting more than 1.6 million physical supplies, the equivalent of saving 336 trees. Andes Development delivered a tool that scales without limits and strengthens the institution's agility and its commitment to innovation and the environment.